Frequently Asked Questions

Frequently Asked Questions

If you have a question, we have the answer!

Explore the HIPIDIPI Frequently Asked Questions page to access a wide range of questions and their detailed answers by simply clicking on the question of your choice. In case your specific inquiry is not addressed among the existing FAQs, we encourage you to utilize the convenient form located at the bottom of the page. Submit your question through the form, and if it stands out as a valuable addition, we will gladly incorporate it into our growing list of frequently asked questions, ensuring an ever more comprehensive resource for our valued customers.

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number or use the form on our customer support page.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected] or use the form on our customer support page.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] or use the form on our customer support page within one weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected] or use the form on our customer support page.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit best, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] or use the form on our customer support page within one week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!